Management Services
FirstCare
was formed in 1991 as a healthcare management company that assists
larger organizations in the staffing and management of specific
departments and work sites within their organization. FirstCare’s
work is primarily in the areas of rehabilitation and occupational
medicine.
Our years
of experience and knowledge let’s our clients know their departments
will be appropriately staffed and managed to maximize patient care
and operational efficiencies. We have assisted hospital rehab
departments through very successful JCAHO surveys and Medicare
reviews, improved documentation and billing procedures, and
minimized claim denials.
FirstCare
started as staffing provider of rehab services to hospital,
outpatient, home health and long term care facilities. As the
company continues to grow, FirstCare has become more than just a
staffing company. FirstCare has become a healthcare management
company with expertise in multiple areas within the business of providing quality healthcare.
Exemplary Customer Service
Customer
service within the healthcare industry is changing rapidly. The
consumer has
a choice in healthcare providers driven by similar
factors of other service-oriented businesses...convenience, friendly
staff, easy scheduling, simple
invoices and a great product. Great customer services is what
separates
us from other healthcare providers.
We strive to create a
thoroughly customer-oriented culture at FirstCare. A customer
service culture is more than sending
a few people off to be "Disneyfied".
Sustaining customer service excellence involves patient centered
care, commitment from the top, setting customer service goals,
education, training, empowering employees, and evaluating employees.
Customer service is both a standard and a practice we "live" each
day.
